‘The extra shift’: The unpaid emotional labour expected of women at work
Women largely bear the brunt of invisible workplace responsibilities. The work is taxing – and uncompensated.
In workplaces across the world, there’s labour happening that’s not listed in any job description – and women are performing most of it.
Emotional labour is the unsung, often unseen, job of managing other people’s feelings. “It’s not just the work that runs economies,” explain Rose Hackman, the author of a 2023 book on the subject. “It’s the work that runs families and communities. Emotional labour is manipulating the heart in order to have an effect on clients, customers, passengers, patients […]
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